Overview
The Thirty-Day Progress Promise is a confidence promise for eligible Jarvis tutoring plans. If there is no measurable progress after the first 30 days, the next month of tutoring may be provided free, subject to these terms.
Progress is not based on a vague feeling that tutoring is helping. It must be connected to a documented starting baseline and agreed learning milestones that are tracked throughout the first 30 days.
If the work is documented, attended, completed and reviewed, progress can be fairly measured. If the required documentation is missing or incomplete, the guarantee cannot be honored because there is no reliable record to compare against.
Eligibility
The promise applies only when Jarvis confirms in writing that a tutoring plan is eligible for the Thirty-Day Progress Promise before the first paid session begins.
To be eligible, the student must have:
- A completed Learning Gap Audit or equivalent starting assessment approved by Jarvis.
- A written starting baseline.
- A written 30-day learning plan with measurable milestones.
- A planned tutoring schedule for the first 30 days.
- Agreed assigned practice expectations between sessions.
The promise does not automatically apply to every service, consultation, workshop, drop-in session or informal support arrangement.
Starting Baseline
The starting baseline is the reference point used to measure progress. It must be documented before or during the first tutoring session.
The baseline may include:
- Diagnostic questions or a focused skills assessment.
- Examples of current homework, quizzes, tests or class material.
- Student explanation quality and ability to describe why a solution works.
- Accuracy on selected prerequisite skills.
- Independence level, including how much prompting is needed to begin or complete a problem.
- Parent and student observations about confidence, study habits and current challenges.
A baseline does not need to be long, but it must be specific enough to compare against later work.
Agreed Learning Milestones
Jarvis and the parent or guardian must agree on measurable milestones for the first 30 days. These milestones should match the student’s starting point and tutoring goals.
School grades can be considered, but they are not the only measure of progress. A student may show measurable progress before that progress appears on a school report card, especially if tests or assignments have not yet occurred during the 30-day period.
Required Documentation
The promise depends on clear documentation. Jarvis may use session notes, attendance records, assessment records, parent communication, student work samples, assigned practice records and progress review notes to determine whether progress occurred.
The following records are required:
- Starting baseline: the student’s documented starting point before or at the beginning of the tutoring plan.
- Learning milestones: the measurable goals agreed for the first 30 days.
- Attendance record: dates attended, missed sessions, cancellations and rescheduled sessions.
- Session notes: concepts covered, skills practiced, prompts needed and next steps.
- Assigned practice record: assigned work, completion status and review notes.
- Evidence samples: selected examples of work or explanations used to compare progress.
- Progress review: a documented review at or near the end of the 30-day period.
If the starting baseline, learning milestones, attendance record or assigned practice record is missing, incomplete or cannot be reasonably verified, the promise cannot be honored.
Family Responsibilities
For the promise to apply, the parent or guardian and student must support the learning plan in good faith.
This includes:
- Attending the agreed tutoring sessions on time.
- Providing reasonable notice for cancellations or schedule changes.
- Completing assigned practice between sessions.
- Sharing relevant school updates, quiz results, tests or teacher feedback when requested.
- Maintaining a suitable learning environment for online or in-person sessions.
- Communicating concerns promptly, rather than waiting until the end of the 30-day period.
If a student regularly misses sessions, arrives unprepared, does not complete assigned practice or does not participate in the agreed plan, progress cannot be measured fairly and the promise may not apply.
Thirty-Day Review Process
At or near the end of the first 30 days, Jarvis will review the documented record against the agreed baseline and milestones.
The review may consider:
- Whether the student attended the agreed sessions.
- Whether assigned practice was completed.
- Whether accuracy, independence, explanation quality or confidence improved in the targeted areas.
- Whether the student needed fewer prompts or showed better strategy selection.
- Whether the original learning milestones were appropriate based on the starting baseline.
Jarvis will make the final determination using the documented record. Parents may provide additional relevant documentation for review, such as recent school work or teacher feedback.
When the Promise Cannot Be Honored
The promise cannot be honored when progress cannot be measured or when the agreed conditions were not met.
Examples include:
- No documented starting baseline exists.
- No agreed learning milestones were recorded.
- Required session notes, attendance records or practice records are missing.
- The student missed, cancelled or rescheduled sessions in a way that materially affected the plan.
- Assigned practice was not completed or could not be reviewed.
- The student did not participate meaningfully in the sessions.
- The parent or guardian did not provide information needed to assess progress.
- The concern relates primarily to school grading decisions, teacher discretion, missed school work, exam timing or factors outside Jarvis’s control.
- The student’s goal changed substantially during the first 30 days without a new written baseline and plan.
Remedy If No Measurable Progress Is Found
If Jarvis determines that the student completed the eligible plan and made no measurable progress against the documented baseline and agreed milestones, Jarvis may provide the next month of eligible tutoring free.
The remedy is limited to tutoring services of a similar type, frequency and scope as the original eligible plan. It is not a cash refund unless Jarvis confirms otherwise in writing.
The free month cannot be transferred, exchanged for another service or combined with other discounts unless Jarvis confirms otherwise in writing.
Updates to These Terms
Jarvis Institute may update these terms from time to time. The version posted on this page applies unless a different written version was provided to the parent or guardian for a specific tutoring plan.
Effective date: August 3, 2026
Questions About the Promise
If you have questions about eligibility, documentation or how progress is measured, contact Jarvis before starting the tutoring plan.